Privacy Notice

Welcome to Cocoon Wear LLC! Your privacy is very important to us. This Privacy Notice explains what information we collect, how we use it, who we share it with, and what rights you have as a visitor and customer.

By using wearcocoon.com or any of our services, you agree to the practices described here. We encourage you to read this policy carefully and reach out if you have any questions — we are always happy to help.

1. What We Collect

We collect information that helps us serve you better:

  • Contact Information: Name, email, phone number, and shipping/billing address.
  • Payment Details: Securely processed card or PayPal info through trusted providers.
  • Order Data: Purchase history, delivery status, returns.
  • Website Data: IP address, browser type, device type, and activity on our site.
  • Messages: Any emails or contact form submissions you send us.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Send order updates and receipts
  • Respond to questions and provide support
  • Improve our website and customer experience
  • Detect and prevent fraud or security issues
  • Meet legal and tax requirements

3. Who We Share It With

We share data only with trusted partners who help us run our business:

  • Payment processors to handle your transactions
  • Shipping carriers to deliver your products
  • IT & security providers to keep our site safe
  • Legal authorities if required by law

We never sell or rent your data to advertisers or outside marketers.

4. Data Retention

We keep your data only as long as necessary for:

  • Completing purchases
  • Providing customer service
  • Meeting legal obligations
  • Improving security and services

When data is no longer needed, we securely delete or anonymize it.

5. Your Privacy Rights

You can:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Ask for deletion of your data (when legally allowed)
  • Opt out of marketing emails anytime by clicking “unsubscribe.”
  • Object to certain processing activities

To exercise these rights, email support@wearcocoon.com with your request.

6. Cookies & Tracking

We use cookies to remember your cart, save preferences, and improve site performance. You can disable cookies in your browser settings, but some features may not work properly.

7. Do-Not-Track

Some browsers send a Do-Not-Track signal. Since there is no industry standard, we do not respond to these signals, but we will update our policy if a standard is adopted.

8. U.S. State Privacy Rights

If you live in California, Connecticut, or other U.S. states with privacy laws, you may have additional rights:

  • Know what data we collect and how we use it
  • Request a copy of your personal data
  • Ask us to delete or correct your data
  • Opt out of targeted advertising or data sharing
  • Receive your data in a portable format

We do not sell personal information.
Send privacy requests to support@wearcocoon.com. If we deny your request, you may appeal by replying with “Privacy Appeal” in the subject line.

9. Children’s Privacy (COPPA Compliance)

Our website is not directed to children under 13, and we do not knowingly collect data from them. If we learn that we have accidentally collected personal information from a child under 13, we will delete it promptly.

Parents or guardians who believe their child has provided personal data can contact us at support@wearcocoon.com to request deletion.

10. Keeping Your Data Safe

We use encryption, secure servers, and firewalls to protect your data. While no online platform can be 100% risk-free, we regularly review our security to keep your information as safe as possible.

11. Policy Updates

We may update this Privacy Notice from time to time. When we make changes, we will post the new version here with a new “Last Updated” date.

12. Contact Us

If you have questions or requests about this Privacy Notice, reach out anytime:

Cocoon Wear LLC
📍 4540 Maiden Ln, Dallas, TX 75216, USA
📧 support@wearcocoon.com